GTC and Cancellation Policy

These General Terms and Conditions of Business (as amended) shall apply to business relationships of any kind between Hosp GmbH, Schwarzenbergstraße 28, 79771 Klettgau-Grießen, Germany (hereinafter referred to as „HOSP“) and the customer. Customers may be businesses or consumers. A consumer shall mean any natural person who concludes a legal transaction for purposes that can be primarily attributed neither to a trade nor a profession (§ 13 of the German Civil Code). A business shall mean a natural or legal person or a partnership with legal capacity which, in concluding a legal transaction, is acting in the exercise of its trade or profession (§ 14 of the German Civil Code).

The product display in the online store does not constitute a legally binding offer; instead it is merely a non-binding online catalogue of the range of products available. By clicking ‘Buy’, the customer makes a legally binding commitment to purchase the goods in the shopping basket. The customer shall receive an order confirmation immediately after the order has been submitted. The sales contract shall only enter into effect upon receipt of our separate order confirmation. The contract is stored, and the order data and General Terms and Conditions are sent to the customer by email. Customers can view all of their previous orders by logging into the customer service pages of the website.

HOSP reserves the right to refuse to perform the service promised if it becomes apparent after concluding the Contract that the goods are not available although a corresponding contractual transaction has been concluded. In such a case, the customer shall be notified immediately. Any considerations which have already been provided shall be reimbursed without delay. Further claims against HOSP are excluded. The contractual language is German.

When placing an order in the online store, the customer follows the technical steps as described below in detail:
Click on “Checkout” in the shopping basket displayed on the screen
Redirection to the general order overview page (Checkout) where the customer is guided through the individual stages of the purchase
Step 1 Selection of “Invoice and Delivery Address” (if the customer does not have a customer account and is not logged in; otherwise the invoice and delivery addresses are already stored);
Entry of “Invoice Address”;
If the invoice address and delivery address differ, there is the option to”Enter a different delivery address” by checking the box
Step 2 Selection of “Method of Payment” (by clicking on the desired payment method) 
Step 3 In the next stage, the customer is given an overview with the header “your order” and has the option to change the contents of the basket
Step 4 Completion of order by clicking “place order now”

 

If the customer is a business (as per § 14 German Civil Code), delivery shall generally take place at the customer’s risk. This also applies for partial deliveries. If the customer is a consumer within the meaning of § 13 German Civil Code, the risk of accidental loss and accidental deterioration of the sold goods shall only pass to the customer upon handover of the item, even in case of sales involving the carriage of goods. Handover shall be deemed to have taken place even if the buyer delays in accepting the goods. Delivery shall be to the delivery address specified by the customer.
All prices are cash prices and exclude VAT plus any applicable charges for packaging and carriage.

Additional customs duties and charges for deliveries to countries outside the EU (third countries) shall be borne by the customer.
The goods must be thoroughly inspected by the customer or an authorised individual upon receipt in order to detect any transportation damage if the customer is a merchant within the meaning of the German Commercial Code. Customers who are merchants within the meaning of the German Commerical Code must ensure that any transportation and packaging damage detected is confirmed in writing by the carrier upon delivery and reported. We also ask, without legal obligation, that customers who are consumers notify us of any clearly identifiable transportation damage.

§ 3 Statutory right of withdrawal

Statutory right of withdrawal

If the customer is a consumer (as per § 13 of the German Commercial Code), he/she shall be entitled to withdraw from this Contract within fourteen (14) days without giving any reason for doing so. The deadline for withdrawal shall be fourteen (14) days from the date on which the customer or a third party appointed by the customer, who is not the carrier, takes possession of the final goods delivered.
In order to exercise the statutory right of withdrawal, the customer must notify us (Hosp GmbH, Schwarzenbergstraße 28, 79771 Klettgau-Grießen, Germany. Tel: +49 (0) 77 42 – 9 11 31, Fax: +49 (0) 7742 – 4524, Email: info(at)hosp.eu) of his/her decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail, fax or email).
The withdrawal deadline shall be deemed to be met if the customer sends the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.

 

Consequences of withdrawal

If the customer withdraws from this Contract, we must reimburse any payments we have received from the customer, including delivery costs (excluding any additional costs incurred if the customer has selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, but no later than fourteen (14) days after the day on which we receive the notice of the customer’s withdrawal from this Contract. 
We will use the same payment method the customer used for the original transaction in order to provide the reimbursement, unless otherwise expressly agreed; under no circumstances will the customer be charged a fee for this refund. 
We may withhold the reimbursement until we have received the returned goods or until the customer has provided proof that he/she has returned the goods, whichever is earlier.

The customer must return or hand over the goods to us without delay and no later than fourteen (14) days from the date on which he/she notifies us of withdrawal from this Contract. The deadline is deemed to be met if the customer sends the goods before the expiry of the fourteen-day deadline. We shall bear the costs of returning the goods.
The customer shall only be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods. 

Exclusions from the statutory right of withdrawal

The statutory right of withdrawal shall not apply in the following cases:
Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.

Customers as per § 14 German Civil Code (Customer is a business) are excluded from the statutory right of withdrawal.

 

Defects or any other damage caused by negligent or improper treatment of the goods, improper installation, the use of unsuitable accessories or changes made to the original parts by the customer or a third party not commissioned by HOSP are not covered by the warranty.
Signs of wear and tear from normal use are also excluded from the warranty.
If the customer accepts the goods or the object of the order despite being aware of a defect, he/she shall only be entitled to assert warranty claims to the extent described below if he/she has expressly reserved the right hereto in writing immediately after receiving the goods.

Warranty claims on the grounds of transportation damage may only be asserted by the customer if the obligation to inspect and report in accordance with § 2 item 4 has been fulfilled. This does not apply if the customer is a consumer.
The warranty period for new items shall be 24 months. The period shall commence upon transfer of risk. 

If the customer is a business, the warranty period for new items shall be one year and six months from the transfer of risk from this date, unless HOSP is liable without limitation in accordance with § 5 item 7, in particular for detriment to life, body and health.
Warranty formalities shall otherwise be carried out in congruence with the legal regulations.
HOSP shall be liable for damage arising from causes other than the detriment to life, body and health only to the extent that such damage arises from wilful misconduct, gross negligence or the culpable violation of a fundamental contractual obligation on the part of HOSP or a vicarious agent (e.g. the delivery service) of HOSP. Any further liability for damages shall be excluded. The provisions of the German Product Liability Act shall remain unaffected. In the event of a negligent breach of a material contractual obligation, the liability of HOSP shall be limited to foreseeable damage.

§ 5 Due date and payment terms

Unless otherwise agreed in writing, invoices from HOSP must be paid in full without delay. Payment is to be made in cash on delivery. Orders paid in advance will be shipped upon receipt of payment. For payments by credit card, the actual sum shall be debited when the invoice is issued and the goods are shipped. The total amount shall be reserved on the customer’s credit card as soon as the online order is submitted.
HOSP reserves the right to decline cheques and other non-cash means of payment. Acceptance of these methods shall be for the purpose of payment only. The bank fees must be borne by the customer.
If the customer falls into default on the payment of the purchase price, interest is to be paid on the total purchase price at five percentage points above the respective base rate for the duration of the delay. If HOSP is able to prove that greater damages were suffered as a result of the default, HOSP shall be entitled to assert the corresponding claims on these grounds.

§ 6 Retention of title

If the customer is a merchant within the meaning of the German Commercial Code, the goods supplied shall remain the property of HOSP until all of the outstanding claims against the customer, including any existing ancillary receivables, have been paid in full. In case of contracts concluded with consumers, HOSP shall reserve the right of retention for the goods until the purchase price has been paid in full.
The customer shall not be entitled to sell the goods to third parties or to take any other measures which could put the ownership of HOSP at risk until the purchase price has been paid in full. The customer hereby assigns to HOSP any future claims against the buyer in the amount of the purchase price agreed between HOSP and the customer, including interest and ancillary payments. HOSP accepts this assignment.

§ 7 Place of fulfilment and place of jurisdiction

The law of the Federal Republic of Germany shall apply with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods. Should the purchaser also be the consumer, this only applies to the extent that they do not lose the protection of binding legal provisions of their state of usual residence.
The place of fulfilment for all services and products arising from business transactions with HOSP shall be Klettgau-Grießen.

 

The seller is not obliged and is not prepared on principle to participate in a dispute settlement proceeding in front of a consumer arbitration board.

 

If any of these provisions cannot be applied for whatever reason, this shall not affect the validity of the remaining provisions.